DELIVERY & PROOF OF COMPLETION – VENDOR OPERATIONAL GUIDELINES
CMarket Ltd. – Vendor Operations Guide
(Forms part of Vendor operational requirements)

1- Proof of Completion (MANDATORY)

To protect Vendor payouts and reduce delivery disputes, proof of delivery is required for all contactless deliveries.
📸 Required Delivery Photo
Vendor or delivery driver must take a clear photo showing:
• Package placed at the delivery location
• Entrance, door, or identifiable location
• House or unit number where reasonably possible
Why this matters
Delivery photos may be used as primary evidence in:
• disputes
• refund investigations
• chargeback defense.
Failure to provide delivery evidence may result in:
• increased refund risk
• payout reversal.

2- Unreachable Customer Procedure

If the customer cannot be reached:
• Attempt contact at least two (2) times using available contact methods.
• Wait approximately five (5) minutes.
• If no response:
• leave order in a reasonably safe location
• document placement using a delivery photo
• send delivery confirmation message via platform (where available).
Once documented, delivery shall be considered completed under the Delivery Policy.

3- Packaging & Weather Protection (BC Operational Standard)

Due to local weather conditions, Vendors must ensure:
• weather-resistant packaging where appropriate
• secure sealing (tamper-evident sticker, seal, or staple)
• packaging suitable for transport.
Improper packaging may increase risk of disputes and refunds.

4- Transfer of Risk
Risk of loss transfers to the

Customer when:
• delivery has been completed according to these guidelines, AND
• proof of delivery exists.
After completion:
• Vendor is not responsible for theft
• spoilage
• weather exposure
• or damage occurring post-delivery.

5- Operational Compliance & Platform Protection

Vendors acknowledge that:
• delivery documentation protects both Vendor and Platform from fraudulent claims
• repeated failure to follow proof-of-delivery standards may result in:
• payout holds
• dispute penalties
• or suspension of delivery privileges.
💡 Best Practice Recommendation
Professional delivery behavior increases customer trust and reduces disputes.
Clear documentation protects your revenue.