Accessibility statement

CMARKET LTD. – ACCESSIBILITY STATEMENT
Province of British Columbia, Canada
Compliance Framework: Accessible British Columbia Act (ABCA)
Alignment Standard: WCAG 2.1 Level AA
Effective Date: February 20, 2026

1. Commitment to Accessibility

CMarket Ltd. is committed to providing an online marketplace that is accessible, inclusive, and usable by all individuals, including persons with disabilities.
We recognize accessibility as an ongoing responsibility and are committed to continuous improvement consistent with:
The Accessible British Columbia Act (ABCA)
The British Columbia Human Rights Code
Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
Accessibility is integrated into our operational and technical decision-making processes.

2. Technical Accessibility Standards

We aim to align the core Platform infrastructure with WCAG 2.1 Level AA standards, including:
Keyboard navigability

Visible focus indicators
Logical page structure and headings
Screen reader compatibility (e.g., NVDA, JAWS, VoiceOver)
Text resizing up to 200% without functional loss
Reasonable color contrast ratios
Accessible form labeling and error messaging
Accessibility is evaluated during platform updates and feature deployments where reasonably practicable.

3. Multi-Vendor Marketplace Structure

CommunityMarket.ca operates as a multi-vendor marketplace. A significant portion of on-site content (including product descriptions, images, storefront branding, and PDFs) is uploaded by independent third-party Vendors.
3.1 Vendor Content Responsibility
Vendors are required under their Vendor Agreement to:
Provide accurate product information
Avoid discriminatory or inaccessible content
Use available tools (e.g., image alt-text fields) where provided

3.2 Platform Role Regarding Vendor Content
CMarket Ltd.:
Provides structured content fields designed to support accessibility
May provide guidance to Vendors on accessibility best practices
Does not manually audit every Vendor-uploaded asset
Does not guarantee full WCAG conformity of third-party content
Where accessibility barriers are reported, we will make reasonable efforts to:
Notify the Vendor
Request corrective action
Provide alternative access where feasible

4. Known Limitations

Due to the evolving nature of technology and third-party integrations, certain limitations may occur, including:
Vendor-uploaded PDFs that are not screen-reader optimized
Third-party payment processor interfaces
Embedded media without captions (if Vendor-

provided)
These limitations do not reflect a lack of commitment, and we actively review improvements over time.

5. Accessibility Feedback & Remediation Process

If you encounter an accessibility barrier, we encourage you to contact us.
Accessibility Contact
Accessibility Coordinator
CMarket Ltd.
2319 Clarke St, Port Moody, BC V3H 1Y9
Email: [email protected]
Response Timeline
Acknowledgment within three (3) business days
Substantive response within ten (10) business days
Where feasible, we will:
Provide alternative access to requested content
Implement remediation measures
Escalate unresolved matters for internal review

6. Continuous Improvement & Review

CMarket Ltd. commits to:
Periodic internal review of accessibility practices

Reviewing this Statement at least once annually
Updating technical controls as reasonably practicable
Considering accessibility during future feature design
Accessibility improvements are subject to operational, technological, and proportionality considerations under applicable law.

7. No Absolute Guarantee

While CMarket Ltd. strives to provide an accessible experience, we do not warrant that the Platform will be entirely free of accessibility barriers at all times.
Accessibility compliance is an evolving standard and is subject to:
Technological constraints
Third-party integrations
User-generated content
Nothing in this Statement limits rights available under applicable human rights legislation.