Dispute & issue report form Order Number Email Date of Delivery or Pickup Time of Receipt ⚠ Important Notice (Food Orders): Reports concerning food quality, safety, allergen exposure, or incorrect items must be submitted within four (4) hours of receipt. Claims submitted outside this window may be denied pursuant to the Refund & Cancellation Policy. ⚠ General Notice: Failure to submit complete and accurate information may delay review or result in denial of the claim. Nature of the issue Incorrect Item – Item received does not match order description Missing Item – One or more items were not included Quality or Safety Concern – Issue relating to preparation, contamination, allergen disclosure, or food safety Delivery Issue – Order marked delivered but not located Damaged Product – Product or packaging arrived damaged EVIDENCE & DOCUMENTATION 📸 Evidence Requirements: Please upload clear, unedited photos showing the product and original labeling. Claims submitted without photographic evidence may be denied. Materials may be shared with Vendors or financial institutions for dispute resolution. ⚠ Claims submitted without required photographic evidence may be denied. ⚠ Submitted materials become part of the official dispute record and may be shared with the Vendor, payment processor, financial institution, regulatory authority, or court where required. CMarket Ltd. may retain submitted evidence, metadata, timestamps, and associated order records for dispute resolution, chargeback defense, regulatory compliance, or legal proceedings. ⚠ delivery claim notice (important): For Delivery Issue claims: The Platform will review proof-of-delivery documentation, including delivery photos and system timestamps. Where delivery has been completed in accordance with Platform Delivery Guidelines and proof exists, risk of loss may transfer to the Customer at the time of documented delivery. Theft, weather exposure, or third-party interference occurring after confirmed delivery may not qualify for refund. ADDITIONAL DETAILS ⚠ Refunds are not issued for subjective reasons including taste preference, personal expectations, or portion size opinions unless materially inconsistent with listing description You agree to attempt resolution through the Platform before initiating a chargeback or payment dispute with your financial institution. Failure to engage in good-faith dispute resolution prior to filing a chargeback may result in account suspension or restriction. I certify that the information and evidence provided are true, accurate, and complete to the best of my knowledge. I have read and agree to the CMarket Ltd. Refund & Cancellation Policy and understand that eligibility is subject to review under applicable Platform rules. I understand that submitting false, misleading, altered, or abusive claims may result in immediate account suspension, permanent termination, recovery of financial losses, and potential reporting to payment processors or authorities where appropriate. I acknowledge that: • My purchase was made directly from an independent Vendor. • CMarket Ltd. operates solely as a marketplace intermediary and is not the seller or food preparer. • Platform review of a claim does not constitute an admission of liability. • Any refund issued by the Platform may be recovered from the Vendor in accordance with Vendor agreements. Electronic submission of this report constitutes a binding acknowledgment under the Electronic Transactions Act (British Columbia). Send
