CMARKET LTD. – REFUND & CANCELLATION POLICY
Province of British Columbia, Canada
Effective Date: February 20, 2026
This Refund & Cancellation Policy (“Policy”) forms an integral part of the CMarket Ltd. Terms of Use and applies to all transactions conducted

through the Platform.
In the event of inconsistency, the stricter provision shall prevail.
CMarket Ltd. retains sole operational discretion in administering refund and dispute processes, without assuming merchant liability.

1. PLATFORM STATUS & LIABILITY ALLOCATION

1.1 Marketplace Nature
CMarket Ltd. operates

exclusively as a digital intermediary platform connecting Customers and independent third-party Vendors.
1.2 No Merchant of Record
CMarket Ltd. is not the seller, manufacturer, distributor, preparer, or merchant of record for any Product or Service listed on the Platform.
1.3 Refund Authority Structure
Refund responsibility rests primarily with the Vendor.
CMarket Ltd. may intervene for

operational, risk management, fraud prevention, reputational protection, or customer protection purposes.
1.4 No Assumption of Liability
Intervention by CMarket Ltd. does not:
create agency
establish merchant status
transfer legal liability
waive limitation of liability provisions

2. ORDER CONFIRMATION &CANCELLATION RULES

2.1 Vendor Confirmation Window
Vendors are required to confirm or reject orders within approximately two (2) business hours during declared operating hours.
If no confirmation occurs:
the order may be automatically cancelled
payment authorization may

be voided
a full refund may be initiated
The confirmation window is not guaranteed and may vary based on system conditions.
2.2 Customer Cancellation – Before Acceptance
Customers may cancel an order without penalty prior to Vendor acceptance.
Full refund applies where payment has been captured.
2.3 Customer

Cancellation – After Acceptance
Once a Vendor accepts an order:
cancellation becomes discretionary
prepared or in-production items are generally non-refundable
custom, perishable, or made-to-order items are strictly non-refundable
Vendor preparation commencement constitutes performance initiation.

3. DELIVERY & PICKUP FAILURES

3.1 Customer-Caused Failure
Refunds are not guaranteed where:
incorrect address information is provided
Customer is unreachable during delivery window
required access codes are not provided

Customer fails to appear for pickup
Customer refuses delivery without valid cause
Platform logs and delivery documentation may be used to determine fault.
3.2 Risk Transfer
Risk of loss, theft, spoilage, or damage transfers to the Customer upon:
reasonable delivery attempt
documented contactless delivery
expiration of pickup window

After risk transfer, no refund obligation exists except at Platform discretion.

4. FOOD PRODUCTS (STRICT NON-RETURNABLE CATEGORY)

4.1 Hygiene Rule
Due to public health regulations and food safety laws in British Columbia:
Food items are non-returnable once prepared

Food items are non-returnable once delivered or made available
4.2 Reporting Window (Perishable)
Claims relating to:
incorrect items
missing items
contamination
packaging damage
must be submitted within four (4) hours of delivery or pickup, accompanied by clear photographic evidence.

Failure to report within this period constitutes acceptance.
4.3 Subjective Dissatisfaction
Refunds are not issued for:
taste preference
texture preference
spice level
portion perception
personal expectation mismatch

5. NON-FOOD PRODUCTS

5.1 Reporting Window
Defective or materially misrepresented items must be reported within forty-eight (48) hours of receipt.
Late claims may be denied.
5.2 Material Misrepresentation Standard
Refunds may apply only where:
product materially differs from description
item is non-functional due to defect

wrong item was delivered
Minor aesthetic differences do not qualify.

6. SERVICES

6.1 Service Cancellations
Once a service appointment is confirmed:
cancellation policies are Vendor-controlled
deposits may be non-refundable
6.2 No-Show Policy
Customer failure to attend a confirmed service appointment is generally non-refundable.

7. PARTIAL REFUNDS

Where only part of an order is affected:
partial refunds may be issued
shipping fees may remain non-refundable
processing fees may be retained

8. PAYMENT PROCESSING & FEES

8.1 Third-Party Processor
Refunds are processed via

Stripe or other payment providers.
CMarket Ltd. is not responsible for:
bank processing delays
card issuer policies
currency conversion losses
8.2 Non-Refundable Fees
Where permitted by law and processor agreement:
payment processing fees
platform service fees
delivery coordination fees
may be deducted from refund totals.

9. FRAUD PREVENTION & ABUSE CONTROL

9.1 Good Faith Requirement
Customers agree to act in good faith when requesting refunds.
9.2 Evidence Standard
CMarket Ltd. may rely on:
delivery photographs
GPS logs
timestamp records
communication history
system audit logs
as conclusive operational

evidence.
9.3 Chargebacks
Customers agree to attempt resolution through the Platform prior to initiating chargebacks.
9.4 Fraudulent Conduct
Fraudulent or abusive refund behavior may result in:
permanent account termination
refusal of future service
recovery of administrative and legal costs
reporting to financial institutions

10. PLATFORM DISCRETION

CMarket Ltd. reserves the right, at its sole discretion, to:
deny refund requests
issue goodwill credits
provide partial refunds
freeze payouts pending investigation
reverse transactions where fraud is suspected
Operational decisions are final for platform governance purposes.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by the laws of British Columbia:
CMarket Ltd. shall not be liable for:
indirect damages
consequential loss
lost profits
emotional distress
reputational harm
missed events
third-party losses

Aggregate liability relating to any refund dispute shall not exceed the lesser of:
(a) the service fee paid to CMarket Ltd.; or
(b) $100 CAD.
12. NON-WAIVER
Failure to enforce any provision does not waive future enforcement rights.

13. SEVERABILITY

If any provision is deemed unenforceable, remaining provisions remain valid.